Last Updated: October 2026

1. Introduction

Ultimate Advanced General Trading LLC (UAGT) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a quotation, or communicate with our team.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information depending on how you interact with our website and services.

Personal and Contact Information

• Name and job title

• Company name

• Email address and telephone number

• Country, city, and business address

Business and Enquiry Information

When you request a quotation, product recommendation, or technical assistance, we may collect information such as:

• Industry and business requirements

• Equipment manufacturer, model, and application details

• Current lubricant and required product specifications

• Product preferences and estimated quantities

• Delivery location and related commercial requirements

• Documents or attachments you choose to provide

Technical Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referral source, and general website usage data. This may be collected through cookies, analytics tools, or similar technologies, where applicable.

3. How We Use Your Information

UAGT may use the information collected for the following purposes:

• To respond to enquiries and quotation requests

• To understand your lubricant requirements and identify relevant product options

• To communicate product availability, pricing, delivery, and commercial information

• To provide customer service and business support

• To coordinate enquiries relating to Petro-Canada Lubricants products

• To improve website functionality, performance, and user experience

• To maintain business records and manage customer relationships

• To protect our website against fraud, misuse, and security threats

• To comply with applicable legal and regulatory requirements

• To send relevant business updates or marketing communications where permitted by law and, where required, with your consent

4. How We Share Your Information

UAGT does not sell your personal information to third parties.

We may share relevant information with trusted parties where necessary to operate our business and fulfil your requests, including:

• Business and supply partners: Where necessary to respond to product enquiries, verify requirements, or coordinate supply.

• Service providers: Website hosting, email, analytics, IT support, and other providers that help us operate our website and business.

• Professional advisers: Legal, accounting, or other professional advisers where required.

• Government and regulatory authorities: Where disclosure is required by applicable law, regulation, or a lawful request.

Information is shared only where appropriate for the relevant purpose and subject to applicable legal requirements.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor behaviour, and improve website performance.

Where applicable, analytics tools may collect information about how visitors interact with our website.

You can manage cookies through your browser settings and, where available, our website cookie preferences. Disabling certain cookies may affect some website functions.

6. External Websites and Manufacturer Resources

Our website may contain links to external websites, including official Petro-Canada Lubricants product information, technical data sheets, safety data sheets, product specifications, and other manufacturer resources.

When you visit an external website, its own privacy policy, cookie practices, and terms of use will apply. UAGT does not control the privacy practices of third-party websites and encourages you to review their policies before submitting personal information.

7. Data Storage and Security

UAGT takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and meet applicable legal obligations.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. International Data Transfers

Depending on the services used to operate our business, your information may be processed or stored in countries outside the United Arab Emirates.

Where personal information is transferred internationally, UAGT will take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permissible

• Object to or request restrictions on certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Raise a concern or complaint regarding how your information is handled

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website and services are intended for business and professional audiences and are not directed towards children. We do not knowingly collect personal information from children through our website.

11. Changes to This Privacy Policy

UAGT may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to your information, or have concerns about how your personal data is handled, please contact us.

Ultimate Advanced General Trading LLC (UAGT)

Email: info@uagt.ae

Phone: +971 2 633 6677

Location: Abu Dhabi, United Arab Emirates

Website: https://uagt.ae/

We will review your request and respond in accordance with applicable data protection requirements.